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Our Newsletter


Returns and Privacy Statement

 

Print Heads:

- Print heads are non-returnable and non-refundable. 

- If a print head is suspected to be defective, we will troubleshoot and test the head. Replacements will be sent at our sole discretion. It is extremely rare that heads fail out of the box and therefore extremely rare that replacements are sent out. Understand that you are taking a risk by installing your own print heads. 

- Some OEM heads have a manufacturer's warranty and may be replaced at the manufacturer's discretion. These heads are marked as such in our store.

- We do not make exceptions even if a certified technician installs the print head. 

 

Electrical Parts:

- Electrical parts are non-returnable and non-refundable.

- If a part is suspected to be defective out of the box, we will troubleshoot and send a replacement at our sole discretion. Understand that you are taking a risk by working on your own machine. 

- We do not make exceptions for certified techs. 

 

Non-Electrical Parts and Everything Else:

- All products on Solventinkjet.com, except print heads and electrical parts, can be returned within 30 days. Call 303-733-6671 to start the return process. 

 

Privacy Statement:

What information do we collect?

We collect information from you when you register with our site, fill out a form or place an order. Information such as email address, physical address, name and phone number are required to place an order.

For what do we use your information?

The information we collect is used for completing transactions, improving our website, sending periodic emails and offering a personalized customer service experience. 

Please note: You can unsubscribe from our emails at any time via a link at the bottom of all emails from us.

Do we disclose any information to outside parties?

We do not sell, trade or otherwise transfer to outside parties your identifiable information. Your shipping information, name, phone number and business name will be provided to our suppliers in case we need to drop ship a product to you. These companies are also bound to protect your privacy. In the event that it is required by the proper authorities, we will disclose your information as the law deems necessary to any lawful agency. We may also use your information to protect our rights and to dispute any chargebacks that may occur.

Billing information:

All transactions processed on this site are handled via a secure connection to a trusted gateway provider. At no point is your billing information ie. credit card information, billing address etc. provided to our suppliers or any other outside party other than our credit card processing provider. All transaction information is handled following the latest regulations and PCI compliance standards.

Online Privacy Statement Only:

This privacy statement only applies to information gathered on this site. 

By submitting your information to this site, you agree to these policies. During the order process you must agree to the terms and conditions. Please read them carefully as it contains important information about your order.

If you have any questions regarding the policies in this statement feel free to call 303-733-6671 or email customerservice@solventinkjet.com.