SHIPPING & RETURNS

Shipping Policy

Same Day Shipping Cutoff: 3:00pm Mountain Time

Orders placed before 3:00pm are not guaranteed to ship same day until you receive tracking information in your provided email. If you placed your order before 3:00pm and it won't ship for any reason, we will contact you. We try to ship all orders same day.

Your order still may ship after 3:00pm but it is less likely.

Standard Ground & Free Shipping Option -

Your order will ship US Priority Mail or FedEx Ground at our discretion. This service is not guaranteed. Signature will be required for high value orders.

Expedited FedEx Options -

FedEx expedited options are guaranteed by FedEx and refunds for late deliveries are granted at their sole discretion. We do not refund shipping cost unless FedEx does.

International shipping -

International shipping is available for Canada at checkout. All duty charges are charged to the receiver. Contact us if you want to use your own broker. All other countries will need to call 303-733-6671 or email us for a quote.

Residential shipping -

For orders shipping to residential addresses, we may require a picture of the card holder's card and ID for security purposes.

Receiving requirements -

You must have a secure receiving area at the address provided in your order. High value orders will require a signature at delivery. We do not refund shipping costs for orders that aren't delivered due to the receiver not being available to receive.

Shipping mistakes -

Any mistake made by us will be fixed at no cost to you!

Return & Exchange Policy - Please Read Carefully

DIY Printer Repair Comes with Risks – Here's What You Need to Know

Print Heads and Electrical Parts

These items cannot be returned or refunded—this is not just our policy, it’s the standard across all major manufacturers, including Mutoh and Mimaki.

Once you sign for the package, it belongs to you. Even if it’s unused, we cannot take it back.

Why? Because one mistake during installation can damage the part, and there's no way to verify whether it was used or mishandled. That risk is why all manufacturers treat these parts as final sale.

If you're not completely confident in doing the repair yourself, we recommend professional installation. It costs more but comes with a warranty and less risk.

💡 Beware of false warranty claims: Some sellers may promise a manufacturer warranty, but Mutoh and Mimaki do not warranty parts installed by end users. If someone says otherwise, it's a red flag.

All Other Products (Non-Electrical Parts)

Items like tools, accessories, or maintenance supplies can be returned within 30 days—as long as they’re unused and in the original packaging.

Refunds will be issued minus shipping, and some items may be subject to a restocking fee of up to 25%.

Just email us to start the return process—we’re happy to help.

Our goal is to be honest and upfront so you can make informed choices. DIY repair can save money, but it comes with responsibility—that’s true no matter where you buy your parts.

Have questions? Reach out anytime.

America's largest Mutoh Parts Supplier!