SHIPPING & RETURNS
We ship all orders same day, Mon - Fri, unless we contact you about a back order, drop ship situation, weather restriction, or holiday.
Same day shipping cutoff: 4:00pm Mountain time
We do not guarantee shipping times for the US Priority Mail option due to variable pick-up times at our location. An extra day may be added to quoted shipping times for this reason.
Refunds for guaranteed FedEx services that fail to arrive on time are granted at the discretion of FedEx and their policies.
International shipping is available for Canada. All other countries will need to call 303-733-6671 or email us for a quote.
For orders shipping to residential addresses, we may require a picture of the card holder's card and ID for security purposes.
We do not ship to shipping forwarders.
Return & Exchange Policy
Print Heads and Electrical Parts:
- Print heads and electrical parts are non-returnable and non-refundable.
- In the case of a print head or electrical part being suspected of being defective, we will help troubleshoot and will contact the manufacturer for assistance. Replacements are only sent if the manufacturer approves which is rare. Please note you are taking a risk by working on your own machine.
- We do not make exceptions even if a certified technician installs the print head or part.
- All products on Solventinkjet.com, except print heads and electrical parts, can be returned if they have not been used and they are in the original box. Returns are subject to a 20% return fee. Call 303-733-6671 to start the return process.